Associate - Customer Service Jobs in Ahmedabad - Genpact Careers

Company Name:

Genpact

About Company:

Genpact (NYSE: G) is a global professional services firm focused on delivering digital-led innovation and business transformation. With a strong workforce of over 125,000 employees across more than 30 countries, Genpact partners with leading Fortune Global 500 companies to provide data-driven solutions, AI-powered insights, and digital operations that help businesses run smarter. Guided by its purpose – the relentless pursuit of a world that works better for people – Genpact continues to create lasting value for clients worldwide.

Job Role:

Associate / Process Developer – Customer Service

Location:

Ahmedabad, India

Job Responsibilities:

Respond promptly to customer queries and resolve concerns effectively.

Support data collection to facilitate account recovery for end users.

Maintain a strong understanding of client processes, policies, and service standards.

Troubleshoot and reproduce customer-reported issues, escalating product-related bugs when required.

Deliver outstanding customer service across chat, email, and voice channels.

Apply critical thinking and problem-solving skills in handling customer interactions.

Collaborate with team members to ensure seamless service delivery.

Qualifications:

Minimum Requirement:

Graduate in any discipline (Freshers eligible)

Preferred:

Prior experience in customer service (chat, email, or voice)

Strong analytical, probing, and problem-solving abilities

Excellent English communication skills (written & verbal) with a neutral accent

Flexibility to work in shifts, including weekends

Key Skills:

Customer Service & Support

Analytical & Critical Thinking

Communication & Interpersonal Skills

Problem Solving & Process Adherence

Data Handling & Recovery Process

Proficiency in Internet & Online Applications

Salary:

Not Disclosed by Employer

Other Details:

Employment Type: Full-Time, Permanent

Industry: Analytics / KPO / Research

Department: Customer Success, Service & Operations

Role Category: Customer Support & Client Servicing

Genpact is an Equal Opportunity Employer, fostering an inclusive workplace built on respect, integrity, and innovation.

No charges or fees are required for applying or participating in the hiring process.